Simply enter your personalised details on the product page before adding your item to cart. Please double-check all spelling and details, as your keepsake will be made using the information provided.

As each design follows the style shown on the product page, a proof is not usually provided unless otherwise stated. Please make sure all names and details are correct when ordering.

Every piece is made to order with care. Please allow 2-4 business days for your order to be created before shipping.

Our keepsakes are thoughtfully designed and handmade in Sydney, Australia.

As we use natural timber, every piece will have its own unique grain, markings and colour variations. These natural differences are part of what makes each keepsake unique.

If you notice a mistake, please contact us as soon as possible. If we haven't started making your order, we'll do our best to update it. Once production has begun, changes may not be possible.

Because personalised pieces are made especially for you, we aren't able to accept returns or exchanges for change of mind. If there is an issue with your order, please get in touch so we can help.

Please contact us as soon as possible with your order number and photos of the damage and packaging so we can make it right.