Shipping & Returns

Australia-wide shipping only.

We want your keepsakes to arrive safely and without any fuss. Here’s everything you need to know.

Processing Time

All of our keepsakes are made to order, with many pieces personalised especially for you. Please allow 2–4 business days for your order to be made and carefully packed before dispatch.

Orders are not dispatched on weekends or public holidays.

During busy periods, processing may take a little longer. If we expect a significant delay with your order, we’ll be in touch to let you know.

Shipping Rates & Delivery Estimates

Shipping costs are calculated and displayed at checkout based on your order and selected delivery method.

Once dispatched, estimated delivery times are:

Standard Shipping: 3–8 business days
Express Shipping: 1–3 business days

Metro areas are usually at the faster end of these estimates. Regional and remote areas may take a little longer.

Please note that Express Shipping speeds up delivery only and does not change our 2–4 business day processing time.

P.O. Boxes & Parcel Lockers

We ship to residential addresses, business addresses, P.O. Boxes and Parcel Lockers throughout Australia.

Tracking Your Order

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number.

Please allow up to 24 hours for your tracking information to become active.

Incorrect Addresses

Please double-check your delivery address before placing your order.

We cannot be responsible for additional shipping costs or delays caused by an incorrect or outdated address provided at checkout.

If you notice an error after ordering, please contact us as soon as possible. If your order hasn’t been dispatched, we’ll do our best to update it for you.

Returns & Exchanges

As our personalised pieces are made especially for you, we’re unable to accept returns or exchanges for change of mind.

For non-personalised items, please contact us within 14 days of delivery to request a return. Items must be unused and in their original condition.

This does not affect your rights under the Australian Consumer Law where an item is faulty, damaged or not as described.

Personalised Orders

Please double-check all names, dates and details before placing your order. Your keepsake will be made using the information provided at checkout, so we’re unable to offer refunds or replacements for customer errors once production has begun.

If you spot a mistake after ordering, please get in touch as soon as possible. If we haven’t started making your piece yet, we’ll do our best to update it.

Damaged Orders

We carefully package every order to help it arrive safely.

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the item and packaging.

Please keep the original packaging and damaged item while we review your claim. We’ll work with you to arrange the appropriate next step.

Missing or Delayed Orders

Once your order has been dispatched, delivery timeframes are estimates and occasional carrier delays can occur.

If your parcel is significantly delayed or appears to be missing, please get in touch and we’ll help you investigate it with the shipping carrier.

Something Not Right?

If something isn’t quite right with your order, please get in touch with your order number and any relevant photos.

We’ll always do our best to get things sorted as quickly as possible.