Refund policy

Returns & Refunds

Personalised items Because every Bubblee piece is made specifically to your child's name, we're unable to accept returns or exchanges on personalised orders for change of mind. Please take care when entering your name at checkout — if you spot a mistake right after ordering, contact us immediately at info@bubblee.com.au and we'll do our best to catch it before production begins.

Non-personalised items For any non-personalised items, you have 14 days from the date of delivery to request a return. To be eligible, the item must be unused, in its original condition, and in its original packaging. Please hold onto your proof of purchase.

To start a return, contact us at info@bubblee.com.au. Please don't send anything back before getting in touch — items returned without prior approval won't be accepted. Return postage costs are the responsibility of the customer.

Damaged or incorrect orders Please check your order when it arrives. If something is damaged, defective, or not what you ordered, contact us straight away and we'll make it right.

Refunds Once we've received and checked your return, we'll let you know whether your refund has been approved. If it is, your refund will be processed to your original payment method within 10 business days. Keep in mind that your bank may take a little additional time to post it. If 15 business days have passed since your refund was approved and you haven't seen it yet, reach out to us at info@bubblee.com.au.

A few things we can't accept returns on: Custom and personalised orders, sale items, and gift cards.

Exchanges The quickest way to exchange an item is to return the original (once approved) and place a new order separately.