Engraved gifts are made just for your client, so we can't take them back for a change of mind. Please check every name, date and logo before you order.

Unused, unengraved items can be returned within 14 days of delivery for a change of mind.

• They must be unused and in their original packaging.
• You pay to post them back. We suggest a tracked service.
• We don't refund the first shipping cost.
• Gift sets with an engraved piece can't be split up and returned.

If a gift arrives damaged, faulty or not what you ordered, we'll fix it, so your client still gets a gift you're proud of.

1. Email hello@bubblee.com.au within 7 days of delivery.
2. Include your order number and clear photos of the problem. If your client received it, they can send the photos to you.
3. We'll replace it, fix it or give you a refund, and we'll pay the postage.

If the engraving mistake is ours, we'll make it again for free. If a name was typed wrong on the order or approved wrong on the mockup, we can't replace it for free, because we engrave exactly what you give us.

1. Email hello@bubblee.com.au with your order number, the item, and the reason.
2. We'll reply with where to send it.
3. Pack it well and include your order number.
4. Once we receive and check it, we'll refund you.

Refunds go back to the card or account you paid with. How long it takes to show up depends on your bank.

This policy doesn't change your rights under the Australian Consumer Law.